Quick tips guide

Click on the subjects below for important information on how to use your EpicVue system. If you have any questions, please call our driver support line at 1-866-900-4434. Also, feedback or suggestions can be emailed to drivers@epicvue.com.

S - Stationary Unit (AC Power)

Getting Started

  • 1 /
    Make sure the truck is parked with an unobstructed view to the southeastern sky (i.e., tree, telephone pole, building, trailer and/or other tractors). If needed, move the truck to ensure the dome has a clear line of sight.
  • 2 /
    Plug the TV, DIRECTV receiver and EpicVue Dome AC Power Adapter into a power strip (not included).
  • 3 /
    Flip the power strip switch to the ON position.
  • 4 /
    Check to make sure the blue light on the front of the receiver is lit.
  • 5 /
    Turn on the EpicVue dome by pressing the power button located just right of the 4 lights on the EpicVue Dome AC Power Adapter (a black 2.5" x 5" box with a coaxial cable from the dome into the adapter and another coaxial cable from the adapter into the receiver; this adapter provides the power to the dome). Check to make sure all 4 lights are on and solid green. If there are no lights lit, then press the power button on the adapter again to make sure it is on. Also, check to make sure that power cord is properly plugged into the power strip and adapter. If any of the four lights are faint or flickering green, then see Troubleshooting Section.
  • 6 /
    Wait 5 minutes for the system to boot-up and display programming.
  • WARNING: Before driving you must always power down the EpicVue dome. Failure to power down the dome while in motion will result in damage to the dome. Non-drivers can watch pre-recorded programming from the DVR on the DIRECTV receiver while the tractor is in motion. When not in use, it is best to unplug the receiver. This will prevent damage to the DVR hard drive. DRIVERS SHOULD NEVER WATCH TV WHILE DRIVING.
  • Turning off

    WARNING: For stationary units, before driving you must always power down the EpicVue dome. Failure to power down the dome while in motion will result in damage to the dome. Non-drivers can watch pre-recorded programming from the DVR on the DIRECTV receiver while the tractor is in motion. When not in use, it is best to unplug the receiver. This will prevent damage to the DVR hard drive. DRIVERS SHOULD NEVER WATCH TV WHILE DRIVING.
    • 1 /
      Push the OFF button on your white DIRECTV remote.
    • 2 /
      Flip the power strip switch to the “off” position and unplug the DIRECTV receiver plug from the power strip. This ensures that no power is sent to the DIRECTV receiver.

    DIRECTV Receiver Settings

    Note: By default, these settings should have been setup during installation. As such, only use the following instructions if you have inadvertently changed your satellite settings or if you are troubleshooting.

    • 1 /
      Press the MENU button on your white DIRECTV remote.
    • 2 /
      Scroll down to SETTINGS & HELP.
    • 3 /
      Select SETTINGS.
    • 4 /
      Select SATELLITE.
    • 5 /
      Select REPEAT SAT SETUP. (If required press the DASH symbol "-" which is located below the #7 on your remote.)
    • 6 /
      Make sure the following types are selected:
      • DISH TYPE set to 18" LNB.
      • RB/INTL set to NONE SELECTED.
      • SWITCH TYPE set to 02 MULTISWITCH.
      • TUNERS set to DUAL.
    • 7 /
      Then select the SATELLITE SIGNAL.
      • If most of the transponders show a number other than 0, select DONE and continue to Step 8.
      • If every other transponder is showing 0, return to the fleet for troubleshooting help.
      • If all transponders show 0, flip the wall plate switch or unplug the cigarette lighter to turn off the EPICVUE dome and then turn it back on.

      Wait 2 minutes while the dome locks onto the satellite signal. If all transponders still show 0, refer to the Troubleshooting section and start with step #1 under Error Codes. If the dome does not seem to be moving or making any noise, then there is a power issue. Check your fuses or return to the fleet for help.
    • 8 /
      Select CONTINUE to verify the setup.
    • 9 /
      Once you have verified the setup, download the program guide. When the status bar reaches 100%, select CONTINUE.

    Over-the-air antenna (LG TV)

    Note: This service only works while the truck is stationary; it will not work while the truck is in motion. The local area antenna receives power for its amplifier through the USB cord plugged into the back of the DIRECTV receiver. To access local area channels, run a channel scan every time you change locations. (see www.dtv.gov/map)

    • 1 /
      With the TV on, press the INPUT button on the black TV remote.
    • 2 /
      Select antenna mode.
    • 3 /
      Press the SETTINGS button on the black TV remote.
    • 4 /
      Select CHANNEL.
    • 5 /
      Select AUTO TUNING.
    • 6 /
      Select YES.

    Note: It is important to allow the device to completely scan to 100%. If the device is not allowed to search for all available stations, some could be missing from the channel list.

    Over-the-air antenna (Samsung TV)

    Note: This service only works while the truck is stationary; it will not work while the truck is in motion. The local area antenna receives power for its amplifier through the USB cord plugged into the back of the DIRECTV receiver. To access local area channels, run a channel scan every time you change locations. (see www.dtv.gov/map)

    • 1 /
      With the TV on, press the SOURCE button on the black TV remote.
    • 2 /
      Select TV as the source.
    • 3 /
      Press the MENU button on the black TV remote.
    • 4 /
      Select BROADCASTING.
    • 5 /
      Select AUTO PROGRAM.
    • 6 /
      Select Start.
    • 7 /
      Set Antenna to Air.
    • 8 /
      Select SCAN.

    Note: It is important to allow the device to completely scan to 100%. If the device is not allowed to search for all available stations, some could be missing from the channel list.

    Syncing your remote

    Note: Point the top of the remote as close as possible to the blue DIRECTV logo on the DIRECTV receiver.

    • 1 /
      Press the MENU button on your remote.
    • 2 /
      Scroll down to the SETTINGS & HELP.
    • 3 /
      Select SETTINGS.
    • 4 /
      Scroll down to REMOTE CONTROL.
    • 5 /
      Select PROGRAM REMOTE.
    • 6 /
      Select TV TYPE.
    • 7 /
      Enter the model number on the back of your TV.
    • 8 /
      Follow the instructions on the TV screen.

    DVR services

    HOW TO RECORD USING YOUR DVR:

    • 1 /
      To record a single episode, press the RECORD button on your remote once.
    • 2 /
      To record an entire season, press the RECORD button on your remote twice.

    HOW TO ACCESS YOUR RECORDINGS:

    • 1 /
      Press the LIST button on your white DIRECTV remote.
    • 2 /
      Scroll through recorded shows.
    • 3 /
      Select desired show; press SELECT on the remote.

    Troubleshooting

    ERROR CODES

    • The following error codes indicate a receiver re-authorization is needed: 711, 721, 722. Please contact EpicVue Customer Service (866) 900–4434.
    • The following error codes indicate the EpicVue dome is not locking onto a signal: 771, 772. Please see the instructions below for troubleshoot tips.
    • 1 /
      Make sure the truck is parked with an unobstructed view to the southeastern sky (e.g., away from trees, telephone poles, buildings, trailers and/or other trucks). If needed, move the truck to ensure the dome has a clear line of sight.
    • 2 /
      Turn DIRECTV receiver off.
    • 3 /
      Power down the EpicVue dome as referenced previously in the Turning Off section.
    • 4 /
      Check the coaxial cables to make sure they are securely connected. One of the coaxial cables should be connected from the MAIN PORT on the EpicVue dome to the power adapter and then from the power adapter to the DIRECTV receiver INPUT 1. The other cable should be connected from the SEC PORT on the EpicVue dome to the INPUT 2 outlet on the back of the DIRECTV receiver. You can distinguish between these two cables by identifying the cable that has the fine white print on it and tracing it first.
    • 5 /
      Check that the HDMI cable is securely connected to the receiver and the TV.
    • 6 /
      Press the INPUT button on the remote and make sure the correct MODE has been selected (i.e., HDMI for DIRECTV programming or TV for local area channels).
    • 7 /
      Turn the DIRECTV receiver and satellite dish back on. Wait 5 minutes while the receiver boots up to display programming.
    • 8 /
      Lastly, double check the satellite dish settings as previously outlined under the DIRECTV RECEIVER SETTING section.

    AC POWER ADAPTER

    Note: If any of the 4 lights on the EpicVue Dome AC Power Adapter are faint or flickering, please take the following steps. If none are lit, then press the power button located to the right of the lights on the adapter. The lights are listed in numerical order below from left to right:

    • 1/ Voltage: Turn power button off and secure a better power source.
    • 2/ Receiver: Coaxial cable from adapter to receiver is bad. Turn power adapter off and try reconnecting cables. If issue remains, replace coaxial.
    • 3/ Dome: Coaxial cable from adapter to dome is bad. Turn adapter off and try reconnecting cables. If issue remains, replace coaxial.
    • 4/ Power Button: Press the power button located to the right of the lights after making sure all coaxial cables are securely connected and AC plug from adapter is plugged into the power strip.

    Important facts to remember

    • · Always power down the EpicVue dome before driving; failure to do so will damage the dome.
    • · The standard operating temperature of the satellite dish is -13F or above.
    • · Movies OnDemand and Pay Per View services are not available with this package.
    • · The NFL Sunday Ticket (700 channel series) is only available during the NFL season.

    Get your fleet on board.

    Call 844-EPICVUE (374-2883) or email at info@epicvue.com