Aiming for retention: keeping drivers engaged
May 23, 2017
Survey platformDriver surveys are another tool fleets use to improve retention. Taking a survey may not be inherently satisfying, but the opportunity to provide feedback can be a rewarding experience for drivers if they know management sincerely wants to improve, experts say. Stay Metrics administers 7-day orientation and 45-day onboarding surveys for its motor carrier clients. The surveys gather responses to questions in areas that predict early driver turnover such as mismatched job expectations. Providing feedback helps drivers feel engaged, and those who do not respond to surveys signal a lack of engagement and are much more likely to quit. Tim Hindes, chief executive officer of Stay Metrics, says drivers who do not take their fleets’ 7-and 45-day surveys are 48 percent more likely to leave. Stay Metrics can quickly identify drivers that do not take surveys and send an alert to fleet managers. Hindes recommends calling these drivers right away to prevent early turnover. Stay Metrics administers a retention platform for its clients that includes online driver rewards, recognition and training. The company also provides ongoing reporting and analysis to identify the root causes of turnover. CarriersEdge recently added a survey tool to its online driver training platform. The company has been using the same survey tool to administer the Best Fleets to Drive For program for the Truckload Carriers Association. Fleets that use the CarriersEdge training platform can create surveys for drivers to complete after taking a safety training module. Surveys could also be delivered through the CarriersEdge mobile app for drivers or sent to their personal or work email accounts, says Jane Jazrawy, chief executive officer of CarriersEdge.
Pay trendsAs part of administering the Best Fleets to Drive For program, CarriersEdge identifies strategies and trends among the top performers for driver retention and satisfaction. Making pay more predictable has been one area of focus for fleets, she says. Jazrawy sees more use of guaranteed driver pay programs to prevent uncontrollable circumstances like traffic congestion and equipment breakdowns from causing variance in driver pay. Of the Top 20 fleets recognized in 2017, 44 percent had weekly minimum pay guarantees, she says. Top carriers also give drivers access to pay information on a daily or weekly basis. Additionally, some provide detailed performance scorecards and human resource data. Drivers that work for carriers with transparent pay and human resource information frequently use the word “honesty” in the surveys to describe their work experience, she says. Given the intensity of the driver recruiting and retention battle, that may be best feedback a carrier can hope to attain. View original article here.