Troubleshooting

Feb 27, 2023

Error Codes  
  • The following error codes indicate a receiver re-authorization is needed: 711, 721, 722. Please contact EpicVue Customer Service (866) 900–4434.
  • The following error codes indicate the EpicVue dome is not locking onto a signal: 771, 772. Please see the instructions below for troubleshoot tips.
  1. Make sure the truck is parked with an unobstructed view to the southeastern sky (e.g., away from trees, telephone poles, buildings, trailers and/or other trucks). If needed, move the truck to ensure the dome has a clear line of sight.
  2. Turn DIRECTV receiver off.
  3. Power down the satellite dish by flipping the wall plate switch or unplugging the cigarette lighter.
  4. Check the coaxial cables to make sure they are securely connected. One of the coaxial cables should be connected from the MAIN PORT on the EpicVue dome to the INPUT 1 outlet on the back of the DIRECTV receiver. The other cable should be connected from the SEC PORT on the EpicVue dome to the INPUT 2 outlet on the back of the DIRECTV receiver. You can distinguish between these two cables by identifying the cable that has the fine white print on it and tracing it first.
  5. Check that the HDMI cable is securely connected to the receiver and the TV.
  6. Press the INPUT button on the remote and make sure the correct MODE has been selected (i.e., HDMI for DIRECTV programming or TV for local area channels).
  7. Turn the DIRECTV receiver and satellite dish back on. Wait 5 minutes while the receiver boots up to display programming.
  8. Lastly, double check the satellite dish settings as previously outlined under the EPICVUE DOME section.