EpicVue Privacy Policy
Effective Date: January 7, 2026
EpicVue (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights. By using our website www.epicvue.com (the “Site”) or our services (the “Services”), you agree to this policy.
1. Who We Are
EpicVue provides managed TV and entertainment solutions for senior living and multifamily communities.
North American Use Only: Our Site is intended for North American users. Any information from EU users will be deleted.
2. Information We Collect
Personal Data You Provide:
- Name, company, title, email, phone, address
- Property or project details (e.g., units, service location)
- Account login information
- Payment details (securely processed; we do not store full credit cards)
- Data you submit in forms, surveys, or communications
Automatically Collected Data:
- IP address, browser type, operating system, timestamps, navigation activity
- Time on page, clicks, search queries, and general browsing patterns
- Approximate location based on IP
Comments & Media Uploads:
- Comments include the data you enter and your IP/browser info
- Images may include embedded data—avoid uploading location info
Social Media & Embedded Content:
- Data from interactions with our social media pages or embedded content follows the third-party platform’s policies
3. Cookies & Tracking
We use cookies to improve your experience and analyze usage:
- Functional: Save login and display preferences
- Session: Temporary, deleted when browser closes
- Analytics: Measure usage via Google Analytics
- Marketing: Ads and remarketing via Meta Pixel, LinkedIn, etc.
Advertising Partners: Ads may use cookies from third-party partners. We are not responsible for their practices.
You can control cookies in your browser, but some Site features may not work if disabled.
4. How We Use Your Information
We use personal data to:
- Operate and improve the Site and Services
- Respond to inquiries and provide customer support
- Process transactions through secure payment partners
- Improve user experience and personalize communication
- Detect fraud and comply with legal obligations
We send marketing emails only when permitted and you can unsubscribe anytime.
5. Sharing Your Information
We do not sell personal data. We may share data with:
- Service providers helping with hosting, analytics, support, or payments
- Business partners delivering services jointly
- Legal authorities as required by law
- Aggregated or anonymized data for reporting
Third-Party Websites: Links to other sites are outside our control. Their content and privacy practices are their own.
6. Data Retention
- Comments: Retained indefinitely
- User Accounts: Stored while active; you can update/delete most data
- Other Data: Kept as long as needed, then securely deleted or anonymized
7. Your Rights
- Request access, correction, or deletion of your data
- Opt out of marketing communications
Email privacy@epicvue.com to exercise your rights. Verification may be required.
8. U.S. Privacy Notices
California (CCPA/CPRA): Know, access, delete, or limit use of personal data.
Nevada (SB 220): Opt out of sale of personal information.
Other states (CO, CT, VA, UT, etc.): Rights to access, correct, delete, and opt out of processing for targeted ads.
9. Security
We use industry-standard measures to protect your data. Sensitive information is transmitted over SSL-secured channels with encryption and digital signatures.
10. Children
Our Site and Services are business-to-business and not directed to children. We do not knowingly collect children’s information. Contact us to request deletion if applicable.
11. Acceptance & Updates
By using the Site, you agree to this policy. We may update it from time to time; continued use means you accept any changes. Please review periodically.
12. Contact Us
- General Questions: privacy@epicvue.com
- Request Data Removal: requests@epicvue.com