EpicVue Satellite System
24/7 Driver Support
Call 1-866-900-4434
Watch these orientation videos to help you get started on watching your favorite show faster!
Video 1
Introduction
EpicVue Driver Quick Tips Guide
Whether you’re just getting started, syncing your remote or simply troubleshooting the EpicVue system, the Driver Quick Tips Guide can help you find the answer.
To determine which of the guides to access, you will first need to determine which of the three dome models you have on your truck. The models are differentiated by the following first letter of the Dome’s serial number. The serial number is located on the EpicVue Dome or on a sticker that also has EpicVue’s Customer Service number on it located on top of your DIRECTV Receiver.
- Make sure the truck is parked with an unobstructed view to the southeastern sky (i.e., tree, telephone pole, building, trailer and/or other tractors). If needed, move the truck to ensure the dome has a clear line of sight.
- Plug the TV and receiver into a power strip (not included).
- Flip the power strip switch to the ON position.
- Check to make sure the blue light on the front of the receiver is lit.
- Turn the satellite dish on by flipping the wall plate switch to the “on” position. (If you don’t have a wall plate switch, simply plug the 12-volt adapter into the cigarette lighter.)
- Wait 5 minutes for the receiver to boot up and display programming.
Note: By default, these settings should have been setup during installation. As such, only use the following instructions if you have inadvertently changed your satellite settings or if you are troubleshooting.
- Press the MENU button on your white DIRECTV remote.
- Scroll down to SETTINGS & HELP.
- Select SETTINGS.
- Select SATELLITE.
- Select REPEAT SAT SETUP. (If required press the DASH symbol “–” which is located below the # 7 on your remote.)
- Make sure the following types are selected:
- DISH TYPE set to 18" LNB.
- RB/INTL set to NONE SELECTED.
- SWITCH TYPE set to 02 MULTISWITCH
- TUNERS set to DUAL.
- Then select the SATELLITE SIGNAL.
- If most of the transponders show a number other than 0, select DONE and continue to Step 8.
- If every other transponder is showing 0, return to the fleet for troubleshooting help.
- If all transponders show 0, flip the wall plate switch or unplug the cigarette lighter to turn off the EPICVUE dome and then turn it back on. Wait 2 minutes while the dome locks onto the satellite signal. If all transponders still show 0, refer to the Troubleshooting section and start with step #1 under Error Codes. Note: If the dome does not seem to be moving or making any noise, then there is a power issue. Check your fuses or return to the fleet for help.
- Select CONTINUE to verify the setup.
- Once you have verified the setup, download the program guide. When the status bar reaches 100%, select CONTINUE.
- Push the OFF button on your white DIRECTV remote.
- Flip the power strip switch to the "off" position and unplug the DIRECTV receiver plug from the power strip. This ensures that no power is sent to the DIRECTV receiver.
- Turn the EpicVue dome off by flipping the wall plate switch to the “off” position. If you don’t have a wall plate switch, simply unplug the 12-volt adapter from the cigarette lighter.
- With the TV on, press the INPUT button on the black TV remote.
- Select antenna mode.
- Press the SETTINGS button on the black TV remote.
- Select CHANNEL.
- Select AUTO TUNING.
- Select YES.
- With the TV on, press the SOURCE button on the black TV remote.
- Select TV as the source.
- Press the MENU button on the black TV remote.
- Select BROADCASTING.
- Select AUTO PROGRAM.
- Select Start.
- Set Antenna to Air.
- Select SCAN.
- Press the MENU button on your remote.
- Scroll down to the SETTINGS & HELP.
- Select SETTINGS.
- Scroll down to REMOTE CONTROL.
- Select PROGRAM REMOTE.
- Select TV TYPE.
- Enter the model number on the back of your TV.
- Follow the instructions on the TV screen.
- To record a single episode, press the RECORD button on your remote once.
- To record an entire season, press the RECORD button on your remote twice.
- Press the LIST button on your white DIRECTV remote.
- Scroll through recorded shows.
- Select desired show; press SELECT on the remote.
Error Codes
- The following error codes indicate a receiver re-authorization is needed: 711, 721, 722. Please contact EpicVue Customer Service (866) 900–4434.
- The following error codes indicate the EpicVue dome is not locking onto a signal: 771, 772. Please see the instructions below for troubleshoot tips.
- Make sure the truck is parked with an unobstructed view to the southeastern sky (e.g., away from trees, telephone poles, buildings, trailers and/or other trucks). If needed, move the truck to ensure the dome has a clear line of sight.
- Turn DIRECTV receiver off.
- Power down the satellite dish by flipping the wall plate switch or unplugging the cigarette lighter.
- Check the coaxial cables to make sure they are securely connected. One of the coaxial cables should be connected from the MAIN PORT on the EpicVue dome to the INPUT 1 outlet on the back of the DIRECTV receiver. The other cable should be connected from the SEC PORT on the EpicVue dome to the INPUT 2 outlet on the back of the DIRECTV receiver. You can distinguish between these two cables by identifying the cable that has the fine white print on it and tracing it first.
- Check that the HDMI cable is securely connected to the receiver and the TV.
- Press the INPUT button on the remote and make sure the correct MODE has been selected (i.e., HDMI for DIRECTV programming or TV for local area channels).
- Turn the DIRECTV receiver and satellite dish back on. Wait 5 minutes while the receiver boots up to display programming.
- Lastly, double check the satellite dish settings as previously outlined under the EPICVUE DOME section.
- Always power down the EpicVue dome before driving; failure to do so will damage the dome.
- The standard operating temperature of the satellite dish is -13F or above.
- Movies OnDemand and Pay Per View services are not available with this package.
- The NFL Sunday Ticket (700 channel series) is only available during the NFL season.
Exclusive Entertainment Packaged for Fleets
EpicVue and DIRECTV have teamed up to provide drivers with premium in-vehicle entertainment.


Core Package
- 265 A&E
- 361 AccuWeather
- 254 AMC
- 282 Animal Planet
- 401 Aqui
- 340 AXS TV
- 264 BBC America
- 329-1 BET West
- 253 Bloomberg TV
- 298 Boomerang
- 237 Bravo
- 374 BYUTV
- 296 Cartoon Network (East)
- 297 Cartoon Network (West)
- 223 Celebrity Shopping Network
- 354 Cheddar News
- 327 CMT
- 355 CNBC
- 202 CNN
- 249 Comedy Central
- 249-1 Comedy Central West
- 350 C-SPAN
- 278 Discovery
- 290 Disney Channel (East)
- 291 Disney Channel (West)
- 289 Disney Junior
- 292 Disney XD
- 236 E!
- 448 Enlace
- 206 ESPN
- 209 ESPN2
- 207 ESPNEWS
- 208 ESPNU
- 370 EWTN
- 323 FETV
- 231 Food Network
- 359 Fox Business Network
- 360 Fox News Channel
- 348 Free Speech TV
- 311 Freeform
- 219 FS1
- 336 FX
- 259 FXX
- 404 Galavision
- 229 HGTV
- 269 History
- 461 HITN
- 204 HLN
- 240 HSN
- 333 IFC
- 380 Impact
- 285 Investigation Discovery
- 305 ION Television (East)
- 388 JBS
- 252 Lifetime
- 214 MAV TV
- 281 Motortrend
- 356 MSNBC
- 331 MTV
- 332 MTV 2
- 352 NASA TV
- 276 National Geographic
- 299 Nickelodeon/Nick at Night (East)
- 300 Nickelodeon/Nick at Night (West)
- 447 Once Mexico
- 274 Ovation
- 241 Paramount Network
- 288 PBS Kids
- 604 Pursuit Channel
- 317 QVC
- 238 Reelz Channel
- 384 Revolt
- 345 RFD-TV
- 563 So Yummy
- 557 Sundance TV
- 244 Syfy
- 247 TBS
- 247-1 TBS West
- 256 TCM
- 303 TeamNick
- 342 TheGrio
- 280 TLC
- 245 TNT
- 245-1 TNT West
- 246 truTV
- 304 TV Land
- 328 TV One
- 402 Univision (East)
- 242 USA Network
- 335 VH1
- 271 VICE
- 260 WE tv